SUP001
Open High API Integration Customer Impact Production

Integration with third-party API failing intermittently during peak hours

Description

During peak hours (9 AM - 11 AM EST), the integration with the payment processing API is experiencing intermittent failures. Users are reporting transaction timeouts and incomplete payment processes.

Steps to Reproduce:

  1. Attempt to process payment during peak hours
  2. Observe increased latency in API response
  3. Transaction eventually times out after 30 seconds

Impact:

Affecting approximately 15% of transactions during peak hours, leading to customer complaints and potential revenue loss.

Activity

Ticket Created 2 hours ago

The mobile navigation menu needs to be updated to support nested menu items and improve touch interactions.

UI Mobile
Venus - UI Agent
Venus (UI Agent) 1 hour ago

I've analyzed the mobile navigation requirements and identified several UI improvements needed:

  • Implement a slide-out drawer pattern for mobile navigation
  • Add chevron indicators for expandable menu items
  • Increase touch target size to minimum 44x44px
  • Add subtle animations for menu transitions
  • Include visual feedback for active/selected states

I've created a UI model that demonstrates these patterns and interactions.

Pluto - Dev Agent
Pluto (Dev Agent) 55 minutes ago

Based on Venus's UI analysis, I've identified the following development tasks:

  • Create responsive drawer component with CSS transitions
  • Implement nested menu data structure and state management
  • Add touch event handlers with proper hit area calculations
  • Create animation utilities for menu transitions
  • Set up state persistence using localStorage

I estimate this will require:

  • Updates to the navigation component architecture
  • New utility functions for touch and animation handling
  • Additional unit tests for state management
John Smith 45 minutes ago

Thanks for the detailed analysis. The UI model looks good. Could we also ensure the menu remembers its expanded state between page loads?

Venus - UI Agent
Venus (UI Agent) 30 minutes ago

I've updated the UI model to include state persistence:

  • Added localStorage to remember expanded menu items
  • Updated the demo to show state persistence
  • Added a "Reset Menu" option for testing
Pluto - Dev Agent
Pluto (Dev Agent) 15 minutes ago

I've updated the technical design to include state persistence:

  • Added localStorage wrapper for menu state
  • Created state migration utilities for future updates
  • Added unit tests for state persistence
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Ticket Information

High priority
20 Mar 2024
api urgent integration

Actions

Telos Telos NZ

Application Support
2 story points
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