/* Ticket Layout */
.ticket-layout {
    display: flex;
    gap: 24px;
    padding: 24px;
    max-width: 1600px;
    margin: 0 auto;
}

.ticket-main-content {
    flex: 1;
    min-width: 0; /* Prevent flex item from overflowing */
}

.ticket-info-bar {
    width: 300px;
    flex-shrink: 0;
}

/* Card Styles */
.ticket-description, .ticket-activity, .comment-input, .info-panel {
    background: white;
    border: 1px solid var(--border-color);
    border-radius: 8px;
    margin-bottom: 24px;
}

.ticket-description, .ticket-activity {
    padding: 24px;
}

.info-panel {
    margin-bottom: 16px;
}

.support-header {
    display: flex;
    align-items: center;
    gap: 8px;
}

.agent-icon {
    width: 16px;
    height: 16px;
}

/* Info Sections */
.info-section {
    padding: 16px;
}

.info-section.compact {
    padding: 8px 16px;
}

.info-field {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 8px 0;
    position: relative;
}

.field-icon {
    color: var(--text-secondary);
    width: 16px;
    text-align: center;
}

.field-value {
    flex: 1;
    color: var(--text-primary);
    font-size: 0.875rem;
}

.field-value a {
    color: var(--primary-color);
    text-decoration: none;
}

.field-value a:hover {
    text-decoration: underline;
}

/* Edit Buttons */
.edit-btn {
    padding: 4px;
    background: none;
    border: none;
    color: var(--text-secondary);
    cursor: pointer;
    border-radius: 4px;
    opacity: 0;
    transition: opacity 0.2s;
}

.info-field:hover .edit-btn {
    opacity: 1;
}

.edit-btn:hover {
    background: var(--hover-color);
}

/* Action Buttons */
.action-buttons {
    padding: 16px;
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.action-btn {
    width: 100%;
    padding: 8px 16px;
    border: 1px solid var(--border-color);
    background: white;
    border-radius: 6px;
    cursor: pointer;
    color: var(--text-primary);
    font-size: 0.875rem;
    display: flex;
    align-items: center;
    gap: 8px;
}

.action-btn:hover {
    background: var(--hover-color);
}

.action-btn i {
    color: var(--text-secondary);
}

/* Labels */
.label-field .label-list {
    display: flex;
    flex-wrap: wrap;
    gap: 4px;
}

.label-field .label {
    background: var(--label-color);
    color: white;
    font-size: 0.75rem;
    padding: 2px 8px;
    border-radius: 12px;
}

/* Activity Section */
.activity-entries {
    display: flex;
    flex-direction: column;
    gap: 24px;
}

.activity-entry {
    display: flex;
    gap: 16px;
}

.activity-avatar img {
    width: 32px;
    height: 32px;
    border-radius: 50%;
}

.activity-content {
    flex: 1;
}

.activity-meta {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 4px;
}

.author {
    font-weight: 500;
    color: var(--text-primary);
}

.timestamp {
    color: var(--text-secondary);
    font-size: 0.875rem;
}

.activity-actions {
    margin-left: auto;
    display: flex;
    gap: 8px;
}

.activity-btn {
    padding: 4px;
    background: none;
    border: none;
    color: var(--text-secondary);
    cursor: pointer;
    border-radius: 4px;
}

.activity-btn:hover {
    background: var(--hover-color);
}

/* Comment Input */
.comment-input {
    padding: 16px;
    display: flex;
    gap: 16px;
}

.comment-avatar img {
    width: 32px;
    height: 32px;
    border-radius: 50%;
}

.comment-form {
    flex: 1;
}

.comment-form textarea {
    width: 100%;
    padding: 12px;
    border: 1px solid var(--border-color);
    border-radius: 6px;
    font-family: inherit;
    font-size: 0.875rem;
    line-height: 1.6;
    resize: vertical;
    margin-bottom: 12px;
}

.comment-actions {
    display: flex;
    justify-content: flex-end;
    gap: 12px;
}

/* Description Content */
.description-content {
    color: var(--text-primary);
    line-height: 1.6;
}

.description-content h3 {
    font-size: 1rem;
    font-weight: 600;
    margin: 24px 0 12px 0;
}

.description-content p {
    margin: 0 0 16px 0;
}

.description-content ol {
    margin: 0 0 16px 0;
    padding-left: 24px;
}

.description-content li {
    margin-bottom: 8px;
}

/* Ticket Header */
.ticket-header {
    margin-bottom: 24px;
}

.ticket-meta {
    display: flex;
    align-items: center;
    gap: 16px;
    margin-bottom: 16px;
}

.ticket-id-container {
    display: flex;
    align-items: center;
    gap: 8px;
}

.ticket-id {
    font-size: 1.1rem;
    color: var(--text-secondary);
    font-weight: 500;
}

.copy-btn {
    border: none;
    background: none;
    padding: 4px;
    cursor: pointer;
    color: var(--text-secondary);
    border-radius: 4px;
}

.copy-btn:hover {
    background: var(--hover-color);
}

/* Title Section */
.title-container {
    display: flex;
    align-items: flex-start;
    gap: 16px;
}

.title-container h1 {
    font-size: 1.5rem;
    font-weight: 600;
    color: var(--text-primary);
    margin: 0;
    line-height: 1.4;
    flex: 1;
}

.edit-title-btn {
    padding: 6px 12px;
    border: 1px solid var(--border-color);
    background: white;
    border-radius: 6px;
    cursor: pointer;
    color: var(--text-secondary);
    font-size: 0.875rem;
}

.edit-title-btn:hover {
    background: var(--hover-color);
}

/* Edit Forms */
.title-edit, .description-edit {
    width: 100%;
}

.title-input, .description-input {
    width: 100%;
    padding: 8px 12px;
    border: 1px solid var(--border-color);
    border-radius: 6px;
    font-family: inherit;
}

.title-input {
    font-size: 1.5rem;
}

.description-input {
    font-size: 0.875rem;
    line-height: 1.6;
    resize: vertical;
}

.edit-actions {
    display: flex;
    justify-content: flex-end;
    gap: 12px;
    margin-top: 16px;
}

/* Card Headers */
.ticket-description h2,
.ticket-activity h2,
.panel-title {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 1rem;
    font-weight: 600;
    color: #1e293b;
    padding: 12px 16px;
    margin: 0;
    border-bottom: 1px solid #e2e8f0;
}

.ticket-description h2 i,
.ticket-activity h2 i,
.panel-title i {
    color: #64748b;
    font-size: 0.9rem;
}

.header-link {
    margin-left: auto;
    text-decoration: none;
    padding: 4px 12px;
    border-radius: 6px;
    font-size: 0.875rem;
    font-weight: 500;
    background-color: #f8fafc;
    border: 1px solid #e2e8f0;
    color: #475569;
    display: flex;
    align-items: center;
    gap: 6px;
}

.header-link:hover {
    background-color: #f1f5f9;
}

/* Card Content */
.ticket-description .description-content,
.ticket-activity .activity-entries,
.info-section {
    padding: 16px;
}

/* Timeline */
.app-timeline {
    padding: 24px;
}

.app-timeline-item {
    display: flex;
    gap: 16px;
    padding: 16px 0;
    position: relative;
}

.app-timeline-item:not(:last-child)::after {
    content: '';
    position: absolute;
    left: 20px;
    top: 48px;
    bottom: 0;
    width: 2px;
    background-color: #e2e8f0;
}

.app-timeline-icon {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: #f8fafc;
    border: 2px solid #e2e8f0;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    color: #64748b;
    position: relative;
    z-index: 1;
}

.app-timeline-icon.app-agent {
    background: white;
    border-color: #3498db;
}

.app-timeline-icon.app-agent img {
    width: 24px;
    height: 24px;
}

.app-timeline-content {
    flex: 1;
    min-width: 0;
}

.app-timeline-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 8px;
}

.app-timeline-title {
    font-weight: 600;
    color: #1e293b;
    font-size: 0.875rem;
}

.app-timeline-time {
    color: #64748b;
    font-size: 0.75rem;
}

.app-timeline-body {
    color: #475569;
    font-size: 0.875rem;
    line-height: 1.5;
}

.app-timeline-body p {
    margin: 0 0 12px 0;
}

.app-timeline-body ul {
    margin: 8px 0 16px 0;
    padding-left: 20px;
}

.app-timeline-body li {
    margin-bottom: 6px;
}

.app-timeline-body .app-actions {
    margin-top: 16px;
    display: flex;
    gap: 8px;
    padding: 12px;
    background: #f8fafc;
    border-radius: 6px;
    border: 1px solid #e2e8f0;
}

.app-timeline-body .app-btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 6px 12px;
    border-radius: 6px;
    font-size: 0.875rem;
    font-weight: 500;
    text-decoration: none;
    transition: all 0.2s ease;
}

.app-timeline-body .app-btn-secondary {
    background: white;
    color: #475569;
    border: 1px solid #e2e8f0;
}

.app-timeline-body .app-btn-secondary:hover {
    border-color: #3498db;
    color: #3498db;
    background: #f8fafc;
}

.app-timeline-body .app-btn i {
    font-size: 0.875rem;
}

.app-timeline-body .app-labels {
    display: flex;
    gap: 8px;
    margin-top: 12px;
}

.app-timeline-body .app-label {
    display: inline-flex;
    padding: 4px 12px;
    border-radius: 4px;
    font-size: 0.75rem;
    font-weight: 500;
    background: #f1f5f9;
    color: #475569;
}